Close Change & Go Mat (Orangutan)

Most orders are dispatched within 1-3 working days and delivered in 2-5 working days.

If your parcel is under 5kg, it will be sent via Royal Mail Tracked 48. Heavier or larger parcels will be delivered by DPD or Parcelforce.

Need it faster? Choose Express Delivery (£5.95) at checkout, and your parcel will arrive within 2-3 working days.

While we don’t currently offer next-day delivery, let us know if it’s urgent, and we’ll do our best to help.

Tracking & Updates

We’ll send you a shipping confirmation email with tracking details as soon as your order is on its way. If sent via Royal Mail, they’ll notify you when your parcel is out for delivery. DPD and Parcelforce will send a 1-hour delivery window on the day of arrival.

Missed a delivery? No worries—both Royal Mail and our couriers offer rescheduling or local depot collection options.

Product-Specific Shipping

Some items ship directly from our suppliers or manufacturers, but they still follow the same 1-3 day dispatch and 2-5 day delivery timeframe.

Checking Your Order Status

You can check your order status anytime by logging into your account with your email and password. If you placed an order without an account, just email us at hello@bebeco.co.uk, and we’ll be happy to update you.

Once your order has shipped, you can track it using the details in your confirmation email or reach out to us, and we’ll send them to you.

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Sustainable Shipping

At Bebeco, we know that every delivery has an impact, which is why we aim to make ours as eco-friendly as possible. Over 99% of our parcels are shipped via Royal Mail, making it the greenest choice for getting your order to you.

Why Royal Mail?

🌍 Posties deliver on foot – This keeps emissions per parcel at just 205 CO₂e, around half the average of other delivery companies.

🚐 Largest electric van fleet – More parcels are delivered using electric vehicles, reducing reliance on fossil fuels.

🚆 More rail, less air freight – Royal Mail is cutting domestic air freight use and increasing rail transport to lower emissions.

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Direct from supplier

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Sometimes, we ship directly from our supplier's warehouses to avoid unnecessary trips. Instead of a product travelling to us and then to you, we cut out the extra journey—reducing emissions while still getting your order to you safely and on time. You’ll always receive tracking information when this happens.

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 NORTHERN IRELAND

Unfortunately, due to EU GPSR regulations, we’re currently unable to ship to Northern Ireland.

SCOTTISH REMOTE POSTCODES & HIGHLANDS

If your parcel ships via courier due to size or weight and the address is in the Scottish Highlands or classified as a remote postcode, extra charges may apply. This is due to courier surcharges for remote areas. We’ll contact you before dispatch if needed.

We value each of our customers and want you to be completely satisfied with your purchase. We do everything we can to ensure your order arrives in perfect condition.

However, we understand that sometimes you might change your mind. That's why we offer a 90-day return window, giving you plenty of time to return an item or your entire order if needed.

All we ask is that the items are returned in the same condition as when you received them—unworn, unused, unwashed, with tags attached, and in the original packaging.

https://www.bebeco.co.uk/policies/refund-policy 

*Some items are not eligible and are excluded from our returns policy.

For example if the hygiene seal has been broken on certain products or are bespoke and have been customised for you at your request. These items cannot be returned under any circumstances other than a manufacturer fault.  These items will be described as non returnable on the product page.