• This cuddly toy can be grasped in many ways and thus promotes motor development - both coarse and fine. The extra soft material provides a sense of security and protection during the first weeks and months. The ideal playmate for adventures and a comforting shoulder in difficult moments.
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Nattou

Nattou Cuddly Toy (Luna the Giraffe)

Nattou Cuddly Toy (Luna the Giraffe)

£27.50
£0.00 £27.50
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Tax included. Shipping calculated at checkout.

This cuddly toy can be grasped in many ways, whilst the extra soft material provides a sense of security and protection during the first weeks and months. The ideal playmate for adventures.

This lovely toy has all the hallmarks of being one of those very treasured items. Its cute looks and snuggly feel is bound to delight your little one.

Features

- The perfect first toy
- Loyal companion from birth
- Ideal for cuddling
- Soft and snuggly fabric

Material

- 100% polyester

Guidelines

AGE SUITABILITY:
- 0 months +

DIMENSIONS:
- 32cm approx.

CARE:
- Machine washable at 30ºC

Delivery & Returns

Delivery

We deliver throughout the UK 
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FREE DELIVERY 

when you spend £50 +

£3.95 

for orders less than £50

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Your order will be shipped Royal Mail Tracked 48 if the parcel weight is under 5kg and within size limits.
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We will ship your order through one of our courier delivery partners (DPD or Parcelforce) for parcels weighing over 5kg and/or large parcel dimensions.
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Dispatch & delivery
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Orders are shipped 1 to 3 working days of you placing it and parcels are delivered within 2 to 5 working days
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You can also choose express delivery (£5.95) at checkout for a faster delivery. Your parcel will arrive within 2/3 working days of placing your order. 
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We currently do not offer next day delivery but please do not hesitate to get in touch if there is an urgent need and we'll see if we can help.
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When we send your order we will also send you a shipping confirmation email. This will let you know which method we have used to ship your parcel, and also provide you with a tracking number so you can monitor the progress of delivery through the delivery system.
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Product specific shipping timescales
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Some of our products will not be shipped from our own warehouse. They will come to you from the supplier's warehouse or direct from the manufacturer.
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These are also shipped with the above timescales of 1-3 working days to ship and  2-5 working days for delivery. 
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General guidance about parcel deliveries
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Orders shipped by Royal Mail: We use Royal Mail Tracked 48. (2 day delivery service from time of dispatch). Once Royal Mail have received your parcel, they will send you a text/email notification to let you know your parcel is on its way.
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Orders shipped by Courier: Our courier delivery partners are DPD and Parcelforce. Once your order has shipped you will receive a text/email from them to confirm day of delivery. Both courier networks provide a 1hr delivery timeslot on the day of delivery.
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If you miss a delivery both Royal Mail and our courier will provide you with a way to reschedule a new delivery date or collect your parcel from the local depot.
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Order Processing
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To check the status of your order at any time, you can log into your account to view progress. You will need the email address and password you used when your account was originally created. 
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If you placed an order without setting up an account, please email us at hello@bebeco.co.uk and we will provide an update for you.
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Once your order has shipped you will be able to track progress of your delivery  using the tracking number provided in your shipping confirmation email.  You can also contact us at hello@bebeco.co.uk and we will email your tracking number to you.
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Sustainable Shipping 
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The majority of our parcels are sent by Royal Mail, over 99% in fact. We have chosen Royal Mail as our preferred delivery partner as we believe it is the greenest way currently to get your order to you. Why is this?...
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Royal Mail posties deliver on-foot
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This makes them the UK's greenest delivery company for parcels, keeping average emissions per parcel down at 205C02e. That's roughly half the average of other delivery companies.
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The largest electric fleet
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They have the largest electric fleet of vans of any UK parcel operator and are committed to even more. They've also made the commitment to reduce use of domestic air freight and using rail instead to get parcels round the country.
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Direct from supplier
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We may sometimes ask our suppliers to ship your order directly from their warehouse. They will have their own delivery methods and of course you will receive tracking information when this happens. So instead of a double trip from them to us and then to you, we've saved a journey - helping to minimise the carbon footprint.

Returns

Each and every one of our customers matter to us. We want all our customers to be completely happy with their purchase and make every effort to ensure they reach you in perfect condition. 
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Of course, we know that sometimes you might want to change your mind and return an item or your entire order for a refund. Whatever the reason, if you'd like to send something back we provide a 30 day returns window (which means you have 30 days after receiving your order to request a return)
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All we ask is that the items are in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging.
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Let us know you want to send something back
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Step 1: email us at returns@bebeco.co.uk with your order reference and let us know you'd like to make a return.
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If you have an account with us you can log into your order history and submit your return request here: RETURNS PORTAL
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Step 2: We will reply back with a returns authorisation reference and a returns form attached.
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If you do not have a printer, then please provide the information requested on the form on a piece of paper and include it with your return parcel.
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Step 3: Send your item(s) back to us to the address below.
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Our returns address is 
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Bebeco
95 Freestone Way
Corsham
Wiltshire
SN13 9EE
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 What else you need to know
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Items sent back to us without first requesting a return will not be accepted. 
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Unless the product(s) is defective, damaged or we sent you the wrong item, you will need to pay for the cost of return.
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You should ensure you get a proof of postage receipt when you post the parcel. We won't be able to refund you if we don't receive your parcel.
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 Exchanges
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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You can view our refund policy here:

https://www.bebeco.co.uk/policies/refund-policy 

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 Exclusions
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Some items are not eligible and are excluded from our returns policy.

For example if the hygiene seal has been broken on certain products or are bespoke and have been customised for you at your request. These items cannot be returned under any circumstances other than a manufacturer fault.  These items will be described as non returnable on the product page.

Your statutory rights are not affected.
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