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 Standard UK Delivery
FREE over £40 (£3.50 under £40)

Free gift wrap service available

Shipped Royal Mail 48 for orders under 5kg or DPD courier for larger parcels and orders over 5kg

Shipped within 1-3 days and Delivered usually within 3-5 working days. Please allow up to 5-7 working days.

Applies to UK orders ( Excludes some remote / offshore postcodes if order exceeds Royal Mail sizes/weight). Please see below for further information.

 

Express Delivery
£5.95

THIS SERVICE IS TEMPORARILY UNAVAILABLE DUE TO COVID-19 SAFETY MEASURES
Delivered within 2-3 working days
Free gift wrap service available
Shipped via DPD courier with 1hr delivery time slot supplied on day of delivery
Full tracking provided
Signature required
Change day of delivery if required

 
 Next Day Delivery
£8.50
 THIS SERVICE IS TEMPORARILY UNAVAILABLE DUE TO COVID-19 SAFETY MEASURES
Guaranteed Next Working Day Delivery. (Mon-Fri, excludes Bank Holidays)
Shipped via DPD Courier with 1hr delivery time slot supplied on day of delivery
Full tracking provided
Signature required

**Gift wrap service NOT available**  **Order must be placed by 12 noon**
Applies to UK orders. (Excludes some remote / offshore postcodes). Please see below for further information
 
 Terms of Delivery

We offer free delivery on UK orders over £40.00 and just £3.50 for smaller orders under £40.
**  May exclude remote postcodes and non mainland. For out of area postcodes (remote Scottish postcodes, Offshore and Northern Ireland)
We will use Royal Mail 48 providing your order is less than 5kg in weight, and within Royal Mail parcel size restrictions. Our standard shipping cost of £3.50 for orders under £40 and free for orders over £40 is available to select for parcels less than 5kg and within size dimensions.
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Next day delivery for some remote postcodes and offshore is not available, parcels will take 2 working days in line with our courier's delivery timescale.
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We will contact you for further shipping costs if your order exceeds these parameters. This is because we will need to send your order via courier in which case our courier charges will apply. These are detailed further below **
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 Scottish Highlands, Remote Postcodes,
Northern Ireland & Offshore
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If your order exceeds 5kg or larger than can be accepted by Royal Mail then your order can only be shipped via courier. Due to the additional shipping charges levied by DPD  to the Scottish Highlands, Scottish Remote postcodes and islands, Northern Ireland and Offshore, we may need to contact you for additional shipping charges.
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For large parcels and  orders exceeding 5kg, standard postage for the above postcodes will be £19.95. Volumetric weight restrictions apply. Max 30kg. If your parcel is large or weighs over 30kg, there may be additional shipping costs.
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(Remote Postcodes include AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 and Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)

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 Product Specific Deliveries
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Some products are not available on standard delivery times. For example products that are sent direct from the manufacturer or not held in store. If this is the case the product page will specify delivery timescales.
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Delivery times for these items will also be detailed in the order confirmation you receive after placing your order with us.
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Next Working Day or Express Delivery will not be available for items that state specific delivery timescales.

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 General Information about your Delivery
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Mainland UK Deliveries Shipping by Royal Mail
Free delivery orders under 5kg will be shipped via Royal Mail 48. Orders sent via this method will take a little longer then our faster services and you should allow 5 - 7 working days for receipt of your parcel although 99% of parcels are received within 3-5 working days.
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Shipping by Courier
Next Day, Express Delivery, large parcels and parcels over 5kg as shipped via DPD. You will receive an email notification from DPD once the parcel has been scanned at their depot. On the day of delivery DPD will send you another email giving you a 1hr delivery time slot.
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If the date of delivery is unsuitable you can reply back to DPD's email to rearrange a more convenient date.
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Dispatch Timescales
Standard delivery orders are usually dispatched within 1-3 working days and normally delivered within 3-5 working days. The majority are sent on the same day we receive your order. During very busy periods we will dispatch within 3-5 days therefore please allow 5-7 working days for delivery of your order. If you require your order sooner please consider our next day or express service options.
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Next day orders are dispatched same day providing your order has been placed prior to 12 noon, otherwise it will be dispatched the next working day for delivery to you the following day (excludes Saturday, Sunday and Bank Holiday).
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Express delivery orders are prioritised over standard delivery orders and will be delivered within 2-3 working days.
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Timescales are quoted providing items are in stock, should your item be out of stock we will let you know and provide a revised timescale, you can then choose whether you wish to continue with your order or cancel.
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Back Orders
Most items shown on our website are available for immediate dispatch to you. However we are unable to monitor intra-daily stock levels and your item may have been purchased by another customer just prior to your order and before the automated stock control system has had the chance to update stock levels, in this instance a stock shortage may occur, although this is rare.
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If your item is not in stock, we will back order for you at your request. You will always be given the option to cancel your order if you would rather not wait.
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Failed Deliveries by Courier
If you refuse the parcel when our courier company attempts to hand the parcel to you; or you do not make arrangements to have the parcel redelivered if a card is left and the parcel is subsequently returned to us, we will deduct a flat rate of £19.95 from any refund due, in respect of additional costs incurred by Bebeco.
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Should you wish to have the parcel redelivered after it has been returned to us a re delivery charge of £8.50 (Mainland UK parcels), £19.95 (Highlands & Islands of Scotland, NI & Offshore) and £29.95 (for International orders) will be made and the goods dispatched only after we have received this payment from you.
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Lost/Delayed Parcels For parcels sent by courier
If your parcel has not arrived within 5 business days of us sending you your dispatch notice, please contact us immediately so we can trace your items.
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Parcels sent by Royal Mail
Please remember that Royal Mail will not investigate missing parcels until 15 workings days have gone by. You should always contact your local delivery first to check your parcel is not awaiting collection.
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BFPO addresses and Other
We are sorry but we are currently not able to ship to BFPO or PO Boxes
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Next Working Day Orders
You must place your order before 12pm. If the order is placed after this time it will be dispatched the following business day. Next working day is only available to Mainland UK addresses and excludes remote Scottish postcodes.
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Deliveries are made Monday - Friday. Orders placed on a Friday will be delivered on Monday. (Bank Holiday Mondays excepted).