FREE over £50 / £3.95 under £50
Shipped Royal Mail Tracked 48 for orders under 5kg and within RM size restrictions.
| Scottish Highlands, Remote Postcodes,
Northern Ireland & Offshore
If your order exceeds 5kg or larger than can be accepted by Royal Mail then your order can only be shipped via courier. Due to the additional shipping charges levied all couriers to the Scottish Highlands, Scottish Remote postcodes and islands, Northern Ireland and Offshore, we may need to contact you for additional shipping charges.
For large parcels and orders exceeding 5kg, standard postage for the above postcodes will be £19.95. Volumetric weight restrictions apply. Max 30kg. If your parcel is large or weighs over 30kg, there may be additional shipping costs.
(Remote Postcodes include AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 and Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
|Product Specific Deliveries|
Some products are not available on standard delivery times. For example products that are sent direct from the manufacturer or not held in warehouse. If this is the case the product page will specify delivery timescales.
Delivery times for these items will also be detailed in the order confirmation you receive after placing your order with us.
|General Information about your Delivery|
Orders shipped by Royal Mail
We use Royal Mail Tracked 48. (2 day delivery service from time of dispatch) This is not a guaranteed timescale and you should allow up to 5 working days.
Shipping by Courier
Our courier partners are DPD and Parcelforce. Once your order has shipped you will receive a separate notification from them to confirm day of delivery. Both courier networks provide a 1hr delivery timeslot on the day of delivery.
Orders are almost always dispatched within 1-3 working days and normally delivered within 3-5 working days.
|What to do if your parcel does not arrive|
Parcels sent by Royal Mail
Please remember that Royal Mail will not investigate missing parcels until 15 workings days have gone by. You should always contact your local delivery first to check your parcel is not awaiting collection. However you should let us know after 5 working days of receiving a shipping confirmation so we can check the tracking log with Royal Mail for you.
Lost/Delayed Parcels For parcels sent by courier
If your parcel has not arrived within 5 business days of us sending you your dispatch notice, please contact us immediately so we can trace your items.
Should you wish to have the parcel redelivered after it has been returned to us a re delivery charge of £9.95 (Mainland UK parcels), £19.95 (Highlands & Islands of Scotland, NI & Offshore) will be made and the goods dispatched only after we have received this payment from you.
We are sorry but we are unable to ship to BFPO or PO Boxes
Next Working Day /Express Delivery Orders
We have temporarily removed our next working day or express delivery options. Our warehouse is working to Covid-19 safety measures. We continue to review this option in line with UK government guidelines.