We deliver throughout the UK
FREE over £60 / £3.95 under £60
Shipped Royal Mail Tracked 48 for orders under 5kg and within RM size restrictions.
Shipped via courier (DPD or Parcelforce) for orders over 5kg and larger parcel sizes
Excludes some remote / offshore postcodes if order exceeds standard Royal Mail sizes & weight. In this instance we will need to ship your order via courier and this will incur a higher cost. We will email you if this is the case. Please see below for further information.
Shipped within 1-3 days and normally delivered within 3-5 working days.
Please allow up to 5-7 working days.
In your shipping confirmation email we'll let you know which service has been used and provide you with a tracking number so you can monitor the progress of your delivery through the system.
Scottish Highlands, *Remote Postcodes, Northern Ireland & Offshore
If your order exceeds 5kg or larger than can be accepted by Royal Mail then your order can only be shipped via courier. Due to the additional shipping charges levied all couriers to the Scottish Highlands, Scottish Remote postcodes and islands, Northern Ireland and Offshore, we may need to contact you for additional shipping charges. ** For large parcels and orders exceeding 5kg, standard postage for the above postcodes will be £19.95. Volumetric weight restrictions apply. Max 30kg. If your parcel is large or weighs over 30kg, there may be additional shipping costs.
*(Remote Postcodes include AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 and Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
PRODUCT SPECIFIC DELIVERIES
Some products are not available on standard delivery times. For example products that are sent direct from the manufacturer or not held in warehouse. If this is the case the product page will specify delivery timescales.
Delivery times for these items will also be detailed in the order confirmation you receive after placing your order with us.
GENERAL INFORMATION ABOUT YOUR DELIVERY
Orders shipped by Royal Mail We use Royal Mail Tracked 48. (2 day delivery service from time of dispatch) This is not a guaranteed timescale and you should allow up to 5 working days.
Shipping by Courier Our courier partners are DPD and Parcelforce. Once your order has shipped you will receive a separate notification from them to confirm day of delivery. Both courier networks provide a 1hr delivery timeslot on the day of delivery.
Orders are almost always dispatched within 1-3 working days and normally delivered within 3-5 working days.
We're pleased to say that 97% of parcels are received by our customers within 3-5 working days. During very busy periods we will dispatch within 3-5 days, therefore please allow 5-7 working days for delivery of your order.
Please do not hesitate to get in touch if there is an urgent need and we'll see if we can help! Providing the item is in stock we may be able to ship the same day for you.
Timescales are quoted providing items are in stock. The majority of products shown on our website are available for immediate dispatch to you. However we offer a very wide selection of products and product variations. This may mean we have a temporary stock shortage. Replenishment stock comes into our warehouse every day and we are able to normally send your order within the shipping timescales given.
Should your item be out of stock and we expect replenishment stock shortly we will ship as soon as the items are booked into warehouse. Should the timescale mean your order is likely to be delayed by more than the quoted delivery timescales, we will let you know and provide a revised delivery timescale, you can then choose whether you wish to continue with your order or cancel.
WHAT TO DO IF YOUR PARCEL DOESN'T ARRIVE
Parcels sent by Royal Mail: Please remember that Royal Mail will not investigate missing parcels until 15 workings days have gone by. You should always contact your local delivery first to check your parcel is not awaiting collection. However you should let us know after 5 working days of receiving a shipping confirmation so we can check the tracking log with Royal Mail for you.
Lost/Delayed Parcels: For parcels sent by courier If your parcel has not arrived within 5 business days of us sending you your dispatch notice, please contact us immediately so we can trace your items.
Next Working Day /Express Delivery Orders
We have temporarily removed our next working day or express delivery options. Our warehouse is working to Covid-19 safety measures. We continue to review this option in line with UK government guidelines.
BFPO addresses and Other
We are sorry but we are unable to ship to BFPO or PO Boxes.