Returns

We want all our customers to be completely happy with their purchase and make every effort to ensure they reach you in perfect condition. We offer a 'no quibble' returns policy and will be happy to make a refund or exchange within 30 calendar days of purchase and ask only that the items are returned in their original packaging, unused, unwashed and in re-saleable condition.

We reserve the right to return your parcel to you if the goods have not been sent back to us in their original re-saleable condition. Items that are not returned in their original condition as described above will not be refunded and the goods returned to you at postage cost.

All returned goods must be accompanied by a completed returns form which can be obtained by emailing returns@bebeco.co.uk and posted to the address shown on the returns form. We cannot accept responsibility for parcels that are returned without this form.

Our Returns Address is: Bebeco Returns Department, 57 High Street, Corsham, Wiltshire, SN13 0EZ.

Refunds can only be made to the original card with which payment was made.

We cannot refund postage costs if the item is not faulty. It is your responsibility to obtain a proof of postage receipt when sending back goods..

Certain Items cannot be returned under any circumstances other than a manufacturer fault. These are: Made to order Items such as mattresses, as these are commissioned especially for you.

If you cancel your order within 7 days of receipt of goods we will refund the cost of the item and our standard Delivery charge (£3.95) if you paid this at the time of order. 

If you selected the Next Day delivery service then this charge (£6.95) cannot be refunded as it is an enhanced service option selected by you at the time of order placement. International postage cannot be refunded as again this is an enhanced shipping service selected by you at the time of the order.

Costs incurred by you in sending the item will not be reimbursed unless the goods are faulty.

If you are returning an item that was part of a larger order we will refund only the cost of the item.

Giftwrapping services cannot be refunded.

If you return only part of your original order and the remaining items in your possession then fall below our Free Delivery charge level of £29.95 then £3.95 will be deducted from any refund due.

 
Returning Items under the 30 day 'no quibble' return period (but after 7 days)

If you have changed your mind and wish to return an item after the 7 day cooling off period but within the 30 days, we will not refund the cost of postage incurred by you when placing the order

If you selected the free delivery option then delivery is included in the price of the item and this will be deducted during our refund process. Delivery costs incurred by us are £3.95 for Royal Mail parcels or £6.95 for Courier parcels and £19.00 for International Europe Zone 1.
 
Your statutory rights are not affected.

Distance selling regulations apply to orders made over the internet. You can view details of these regulations by going to www.dti.gov.uk.

Under the regulations you have the right to cancel any order within 7 working days of receiving the order.

It is however your responsibility to take care of the goods before returning them. If you wish to cancel your order you must write to us within 7 days of receiving your order to advise us of this.

If you wish to return any items please email us at returns@bebeco.co.uk for a returns form and returns reference authorisation number