Returns

Each and every one of our customers matter to us. We want all our customers to be completely happy with their purchase and make every effort to ensure they reach you in perfect condition. 
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Of course, we know that sometimes you might want to change your mind and return an item or your entire order for a refund. Whatever the reason, if you'd like to send something back we provide a 30 day returns window (which means you have 30 days after receiving your order to request a return)
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All we ask is that the items are in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging.
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Let us know you want to send something back
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Step 1: email us at returns@bebeco.co.uk with your order reference and let us know you'd like to make a return.
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If you have an account with us you can log into your order history and submit your return request here: RETURNS PORTAL
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Step 2: We will reply back with a returns authorisation reference and a returns form attached.
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If you do not have a printer, then please provide the information requested on the form on a piece of paper and include it with your return parcel.
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Step 3: Send your item(s) back to us to the address below.
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Our returns address is 
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Bebeco
95 Freestone Way
Corsham
Wiltshire
SN13 9EE
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 What else you need to know
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Items sent back to us without first requesting a return will not be accepted. 
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Unless the product(s) is defective, damaged or we sent you the wrong item, you will need to pay for the cost of return.
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You should ensure you get a proof of postage receipt when you post the parcel. We won't be able to refund you if we don't receive your parcel.
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 Exchanges
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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You can view our refund policy here:

https://www.bebeco.co.uk/policies/refund-policy 

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 Exclusions
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Some items are not eligible and are excluded from our returns policy.

For example if the hygiene seal has been broken on certain products or are bespoke and have been customised for you at your request. These items cannot be returned under any circumstances other than a manufacturer fault.  These items will be described as non returnable on the product page.

Your statutory rights are not affected.