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Problems placing an order?If you are having problems using our website please check the following points in the first instance. Most problems are usually caused either by your web broswer or cookie cache. It could be that your web browser's security settings is preventing you from viewing our web pages. Please check your browser settings to allow access to our site. You do not have to change your settings but you will be able to use the site if you add www.bebeco.co.uk to your trusted sites list. Cookies It's possible that the information stored in your cache and cookies is out-of-date. You do not have to enable cookies to use our website but if you are having problems with the shopping cart or difficulty adding products to your cart, you may need to clear the cache. To do this select internet options from the Tools list on your browser and delete all cookies from your temporary internet files folder. Automated emails Once you place your order you will be required to make payment. We offer 3 methods of payment, Google checkout, paypal or HSBC secure epayments. Emails are generated automatically; however on occassion if you do not return to the site after you have completed your payment this may not happen. If you do not receive an auto generated email please contact us and we will manually send your order confirmation to you. Payment Methods Most orders are completed successfully to resolution and without problems, however we do occassionally receive pending orders where payment has not been completed. This may of course be because you have decided not to proceed with your order but it could also be due to technical difficulties on our payment partners systems. Paypal, google checkout and HSBC secure epayments all provide safe and efficient methods of payment, if you experience any difficulty completing payment please contact us on 0845 057 9383 or email customer@bebeco.co.uk and we will provide alternative means of payment.
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DUE TO A RECENT MEDICAL EMERGENCY SUFFERED WITHIN THE COMPANY WE HAD DISRUPTION TO OUR NORMAL LEVELS OF SERVICE. OUR IMMEDIATE STAFF ISSUES HAVE NOW BEEN RESOLVED BUT WE DO NOW NEED TO CLOSE WAREHOUSE TO NEW SHIPMENTS WHILST STOCK LEVELS AND NEW PRODUCT LINES COMING IN ARE PROCESSED AND BACK UP TO SPEED. WE WILL THEREFORE BE CLOSED UNTIL 15th FEBRUARY 2012. ORDERS WILL STILL BE ACCEPTED BUT NOT SHIPPED PRIOR TO THIS DATE. THE 10-14 DELIVERY TIMESCALES FOR ORDERS FROM OUR STOKKE COLLECTION ARE NOT AFFECTED. IN THE MEANTIME WE ARE OFFERING A 10% OFF VOUCHER CODE FOR OUR CUSTOMERS WHO ARE HAPPY TO WAIT FOR DELIVERY. PLEASE ENTER BEBEC10 AT CHECKOUT TO GET MONEY OFF. THE DISCOUNT CODE IS NOT APPLICABLE FOR DISCONTINUED STOCK, STOKKE COLLECTION, NURSERY FURNITURE OR DISPOSABLE NAPPIES.EXISTING ORDERS HAVE NOT BEEN AFFECTED AND ARE BEING PROCESSED AS NORMAL.
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