DUE TO A RECENT MEDICAL EMERGENCY SUFFERED WITHIN THE COMPANY WE HAD DISRUPTION TO OUR NORMAL LEVELS OF SERVICE. OUR IMMEDIATE STAFF ISSUES HAVE NOW BEEN RESOLVED BUT WE DO NOW NEED TO CLOSE WAREHOUSE TO NEW SHIPMENTS WHILST STOCK LEVELS AND NEW PRODUCT LINES COMING IN ARE PROCESSED AND BACK UP TO SPEED. WE WILL THEREFORE BE CLOSED UNTIL 15th FEBRUARY 2012. ORDERS WILL STILL BE ACCEPTED BUT NOT SHIPPED PRIOR TO THIS DATE.  THE 10-14 DELIVERY TIMESCALES FOR ORDERS FROM OUR STOKKE COLLECTION ARE NOT AFFECTED. IN THE MEANTIME WE ARE OFFERING A 10% OFF VOUCHER CODE FOR OUR CUSTOMERS WHO ARE HAPPY TO WAIT FOR DELIVERY. PLEASE ENTER BEBEC10 AT CHECKOUT TO GET MONEY OFF.  THE DISCOUNT CODE IS NOT APPLICABLE FOR DISCONTINUED STOCK, STOKKE COLLECTION, NURSERY FURNITURE OR DISPOSABLE NAPPIES.EXISTING ORDERS HAVE NOT BEEN AFFECTED AND ARE BEING PROCESSED AS NORMAL.

Product specific deliveries

Some products are not available on standard delivery times. For example products that are sent direct from the manufacturer or not held in store.   If this is the case the product page will specify delivery timescales. Delivery times for these items will also be detailed in the order confirmation you receive after placing your order with us. Next working day or Express delivery will not be available for items that state specific delivery timescales.

Scottish Highlands and Remote Postcodes,  Northern Ireland & offshore

If your order exceeds 1kg or £29.95 your parcel can only be shipped via interlink courier.   Due to the additional shipping charges levied by Interlink to the Scottish Highlands, remote postcodes, Northern Ireland and offshore, we may need to contact you for additional shipping charges. For orders exceeding 1kg or £29.95, standard postage for the above postcodes will be £15.00. Volumetric Weight Restrictions Apply. Max 30kg. If your parcel is large or weighs over 30kg, there may be additional shipping costs.Please see next section for areas classified as remote scottish destinations.

Remote postcodes include

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33,PA34-40,PH18-26,PH30,PH31-41,PH49-50.  and Scottish Islands HS1-9,IV40-51,IV55-56, JA27-28,KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

International shipping. We ship to the following destinations:

Europe Zone 1 - £19.00. Allow 5/7 days for delivery.

• Belgium
• France
• Germany
• Luxembourg
• Netherlands
• Republic of Ireland.

Europe Zone 2/3/4. - £29.95. Allow 5/7 days for delivery.

• Austria
• Czech Republic
• Denmark
• Estonia
• Finland
• Hungary
• Italy 
• Liechtenstein
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden
• Spain

Volumetric Weight Restrictions Apply. Max 30kg. If your parcel is large or weighs over 30kg, there may be additional shipping costs.

Mainland UK deliveries

Shipping by Royal Mail: Free delivery orders under £29.95 and under 1kg will be shipped via 2nd class Royal Mail. Orders sent via this method will take a little longer then our faster services and you should allow 5 - 7 working days for receipt of your parcel.

Shipping by Courier: You will receive an email notification from our courier, Interlink, once the parcel has been scanned at their depot. On the day of delivery Interlink will send you another email giving you a 1hr delivery timeslot.

We are very proud of this service and we hope that our customers will benefit from knowing the time of delivery. If the date of delivery is unsuitable you can reply back to Interlink's email to rearrange a more convenient date.

Despatch timescales

We aim to despatch goods to you within 24hrs of your order being accepted. The majority of orders are despatched either same day if placed before 12 noon or the next working day.

Back orders

Items shown on our website are available for immediate dispatch to you. However we are unable to monitor intra-daily stock levels and your item may have been purchased by another customer just prior to your order and before the automated stock control system has had the chance to update stock levels, in this instance a stock shortage may occur, although this is rare.

If your item is not in stock, we will back order for you at your request. You will always be emailed with the option to cancel your order if you would rather not wait.

Failed deliveries by courier

If you refuse the parcel when our courier company attempts to hand the parcel to you; or you do not make arrangements to have the parcel redelivered if a card is left and the parcel is subsequently returned to us, we will deduct a flat rate of £14.95 from any refund due, in respect of additional costs incurred by Bebeco. We will deduct a return surcharge of £45 for international orders. This is regardless of whether you paid postage or not on your initial order. Should you wish to have the parcel redelivered after it has been returned to us a re delivery charge of £7.95 (Mainland UK parcels), £19.00 (Highlands & Islands of Scotland, NI & Offshore) and £29.95 (for International orders) will be made and the goods dispatched only after we have received this payment from you.

Lost/delayed parcels.

For parcels sent by Courier: If your parcel has not arrived within 5 Business days of us sending you your dispatch notice, please contact us immediately so we can trace your items.

For parcels sent by Royal Mail: Please remember that Royal Mail will not investigate missing parcels until 15 workings days have gone by.  You should always check with your local delivery first to check your parcel is not awaiting collection. 

BFPO addresses and other

We are sorry but we are currently not able to ship BFPO or PO Boxes .

Next working day orders

You must place your order before 12pm. If the order is placed after this time it will be dispatched the following business day. Next working day is only available to Mainland UK addresses and excludes remote Scottish postcodes. Deliveries are made Monday - Friday. Orders placed on a Friday will be delivered on Monday. (Bank Holiday Mondays excepted)