Please note that we are unable at this time to ship our goods outside of the UK.

*Highlands & Islands of Scotland, Channel Islands, Isle of Man, Scilly Isles or Northern Ireland. Standard UK Royal Mail delivery for parcel  weight up to a maximum of 5kg. We will contact you if your order is heavier than this with an alternative postage cost. Additonal weight is charged at £4.95 per additional 5kg. Any orders that need to be sent via Courier will be a standard charge of £18 up to a maximum of 30kg.

*Mainland Courier Next Day. You must place your order before 12pm. If the order is placed after this time it will be be dispatched the next working day. Excludes HIghlands, Islands, and NI.

DISPATCH TIMESCALES 

We aim to despatch goods to you within 1 - 3 working days.  Stock permitting orders are usually despatched within 24 hours of being accepted. The majority of orders are despatched either same day if placed before 12 noon or the next working day. 

At times we may be waiting for stock to arrive, and your order may take up to a maximum of 10 working days to despatch. We will email you with the option to cancel if this is likely to be longer. If your order is urgent please contact us for a despatch timescale for the items you have requested.

Depending on the size/weight/value of your order and chosen delivery method, it will either be despatched by courier on a 24 or 48 hr service or Tracked Royal Mail post. All orders are shipped with a tracking number.  If wish to obtain the tracking number  for your order, please contact us by email myorder@bebeco.co.uk or call us on 0845 057 9383. 

On the rare occasion due to circumstances outside of our control we may not be able to send out your order within this timeframe therefore please allow up to 21 days for delivery. You will be notified if this is the case. 

BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

FAILED DELIVERIES
If you refuse the parcel when either our courier company or Royal Mail attempt to hand the parcel to you; or you do not make arrangements to have the parcel redelivered if a card is left and the parcel is subsequently returned to us, we will deduct a flat rate of £4.95 (if the parcel was sent to you via Royal Mail) and £14.95 (if the parcel was sent to you via courier) from any refund due, in respect of additional costs incurred by Bebeco. This is regardless of whether you paid postage or not on your initial order. Should you wish to have the parcel redelivered after it has been returned to us a re delivery charge of £4.95 (for Royal Mail parcels) or £6.95 (for courier parcels) will be made and the goods dispatched only after we have received this payment from you

LOST/DELAYED PARCELS
Items that are sent  via courier or Royal Mail will have tracking numbers. If your parcel has not arrived within 5 days of us sending you your dispatch notice, please contact us immediately so we can trace your items.

Overseas and BFPO addresses and other

We are sorry but we are currently not able to ship outside of the UK. Nor can we ship to BFPO, PO Boxes or the channel Islands.