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The Bebeco Shop
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Lines are open Monday to Friday 9am - 5pm. Call us on 0845 057 9383 or 01225 819 199 or email us: customer@bebeco.co.uk (International Dialling 00 44 1225 819 199) We are happy to take your order over the telephone. Please call us on 0845 057 9383. Our order line is open 9am to 5pm Monday to Friday. Our 0845 is a lo call number from landlines. You may prefer to call on 01225 819 199 if this is a cheaper option for you from a mobile. During exceptionally busy times our telephone lines may switch over to Answering Machine. If this is the case please leave your details and we will call you back the same day. We also make return calls in the evening up to 8pm at the latest. If this is not convenient please let us know when leaving your message. We do not employ a call centre to handle our orders. Our phone system will route the call to one of our advisors either to the Bebeco office or one of our *satellite advisors. Bebeco advisors are all mums and have been fully trained to deal with your enquiries and assist you however necessary. Our phone network is set up in such a way that your calls may be answered as quickly as possible.
For press related enquiries please contact Kay Wood. All enquiries relating to press images and publishing content should be email to Kay at kay@bebeco.co.uk. If you are a media organisation that wishes to speak to Bebeco about our company and our products we will be pleased to hear from you. Bebeco is a registered member of the Telephone Preference Service. Unsolicited cold calls will be noted and referred back to the Telephone Preference Service. If you are making an unsolicited call to sell services or goods, please be advised that your call will not be dealt with by any department. This rule is strictly enforced due to the large volume of calls received by such organisations. It is very important that our lines are kept clear for our customers and suppliers.
We are always happy to hear from customers regarding our products or services. If you have any comments at all please contact Rayne Vezir on 01225 819 199 or if you prefer email rayne@bebeco.co.uk
The warehouse is open between 06.30 am and 3.30pm. For all fulfillment queries please contact Zoe McNamara on the above number or email: zoe@bebeco.co.uk. Customer who have enquires relating to their parcel or order should call the customer service number on 0845 057 9383
Enquiries relating to Trade, New & Existing Accounts and suppliers should be directed to Katie Millard on the above. Alternatively please email her katie@bebeco.co.uk
If you would like to speak to someone in our shop please call 01249 714 441. Michelle Von Poppen is our Store Manager. Whilst we aim to maintain good stock levels in the shop all the time please bear in mind that our online stocks are held in warehouse and is not necessarily on sale at the shop. Therefore please call us first if you will be making a long journey to check we have what you are looking for displayed in the shop. You can view our opening times here: Bebeco Shop Opening Times
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DUE TO A RECENT MEDICAL EMERGENCY SUFFERED WITHIN THE COMPANY WE HAD DISRUPTION TO OUR NORMAL LEVELS OF SERVICE. OUR IMMEDIATE STAFF ISSUES HAVE NOW BEEN RESOLVED BUT WE DO NOW NEED TO CLOSE WAREHOUSE TO NEW SHIPMENTS WHILST STOCK LEVELS AND NEW PRODUCT LINES COMING IN ARE PROCESSED AND BACK UP TO SPEED. WE WILL THEREFORE BE CLOSED UNTIL 15th FEBRUARY 2012. ORDERS WILL STILL BE ACCEPTED BUT NOT SHIPPED PRIOR TO THIS DATE. THE 10-14 DELIVERY TIMESCALES FOR ORDERS FROM OUR STOKKE COLLECTION ARE NOT AFFECTED. IN THE MEANTIME WE ARE OFFERING A 10% OFF VOUCHER CODE FOR OUR CUSTOMERS WHO ARE HAPPY TO WAIT FOR DELIVERY. PLEASE ENTER BEBEC10 AT CHECKOUT TO GET MONEY OFF. THE DISCOUNT CODE IS NOT APPLICABLE FOR DISCONTINUED STOCK, STOKKE COLLECTION, NURSERY FURNITURE OR DISPOSABLE NAPPIES.EXISTING ORDERS HAVE NOT BEEN AFFECTED AND ARE BEING PROCESSED AS NORMAL.
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